If you receive "the messaging interface has returned an unknown error" in Outlook, this usually indicates a corrupt OST file. The easiest thing to do is delete the user's OST file and let Outlook rebuild it.
On XP:
C:\Documents and Settings\USERNAME\Local Settings\Application Data\Microsoft\Outlook\outlook.ost
On Vista/7
C:\Users\USERNAME\AppData\Local\Microsoft\Outlook\outlook.ost
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